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Returns

Returns Policy

We hope you will love our products as much as we do, but if you are unhappy with your purchase and would like to return any of your order, please contact us using the contact details below and we'll be happy to help.

Goods purchased online can be returned or exchanged within 28 days of purchase, provided that the items are in their original packaging. If the goods arrive to you, faulty or damaged, we will refund or exchange the item including the cost of postage.

If you need to return your goods in the event of changing your mind, please contact us in the first instance. You would enclose your original dispatch note/receipt.  Provided goods are returned in their original condition, a full refund (including your original delivery charges at basic cost) will be made within 14 days from receipt of goods. Please note we do not pay for the shipping charges for you to return the item to us. 

Contact: hello@sugarhill.co.uk or telephone Lucy on 07982 027990