FREE UK SHIPPING with £35 spend

FAQ

Can I return my item or get a refund if I'm not happy?

We want to you be happy about your purchases that is why we have a money back guarantee.  If you have purchased an item and you are not 100% happy, you can get a refund within 28 days. You can read more about our returns policy here 

What do you use in your candle fragrance? 

Our candles are made with a very high percentage of essential oils, which ensures a strong but natural scent. We only use pure essential oils in our candles, we don't use any artificial fragrances or fractionated essential oils, unlike many other companies.  Sugar Hill candles are also designed to work as aromatherapy treatments so have a dual purpose rather than being overpowering. 

Why do you use plant wax?  

We strongly believe in using UK manufactured wax.  Although harder to work with, natural wax is renewable unlike paraffin wax which is derived from fossil fuels. It also produces virtually no soot when it burns, so is better for you and the environment. It also is longer burning, and burns twice as long as paraffin waxes and blends.  We use a rapeseed and soy wax blend supplied to us by our manufacturer. It is made from UK (and some EU) sourced oils.
 
How do I get the best candle burn?

We have tested our candles thoroughly and use high quality natural wicks which have been selected to burn correctly in the sized container. To to allow a steady flame, it is best to keep away from draughty fireplaces and windows.  However, if the wick mushrooms at the end, it is best to trim before re-lighting. The wick should be around 0.5 cm before lighting. 

 Is your website secure?

Our site is hosted by Shopify which is a well known and respected US server.  In addition we have Secure Socket Layer (SSL) encryption technology and have a SSL certificate (note the padlock symbol in the browser, so you can be assured that your details are stored safely and securely. 

How is my personal data stored?

If you have checked the box that you will accept marketing from us, signed up to our newsletter, or created a customer account, we may from time to time email you with news from Sugar Hill.  We will never pass your details to a third party for marketing purposes. Your address details automatically feed to our secure database, to increase data security.